Multilingual Order Agent for Azure Databricks

A wholesaler receives dozens of voice calls per day from customers placing orders. The AI Agent listens to each call and recognizes orders like:
“I need 15 items of article 2874 and 5 pallets of 1123.”
It then returns a structured order table:

The result is automatically forwarded to order processing or customer service—no manual re-entry required.

Ideal for wholesalers, distributors, and B2B retailers handling frequent phone orders, large catalogs, or multilingual customers. It’s also a great fit for call centers and logistics operations that need fast, error-resistant order capture.

Yes. The agent is designed for high call volumes, large product catalogs, and multilingual interactions. It validates items against your product master and forwards clean, structured orders to your OMS/ERP—helping teams keep up during peak periods.

The agent outputs a structured order table (e.g., product, quantity, units, metadata) that can be posted to your OMS/ERP or surfaced to customer service for review. We align the schema to your catalog and downstream systems during the 2-day customization phase.

Multiple languages for speech recognition and item extraction. We’ll confirm your priority languages during onboarding and tune prompts/validation accordingly.

Catalog validation reduces mismatches. You can enable a human-in-the-loop review step for exceptions, ensuring questionable lines are checked before they reach order processing.

The solution runs in your Azure tenant on Databricks with governed access and auditability. Sensitive customer data stays under your control.

• An Azure Databricks workspace
• Access to call audio (or call recordings)
• Product catalog/master data for validation
• Integration endpoints for OMS/ERP (or CSV/table drop)
  We standardize these in the first deployment day, then tailor in the next two days.