Customer success

Analysis of receipts down to item level: Retailer gains maximum benefit for business

At a glance

  • Central, digital platform brings together three years of historical POS data
  • For the first time, receipt data can be analysed down to item level
  • Various departments from controlling and marketing to purchasing and auditing benefit from the findings.

The business situation of our client

In retail, the analysis of receipts can be a source for a variety of business improvements. However, not all receipt data analysis is the same, as the example of one of our clients shows. The large retail group was already using cash register data as a decision support tool. But only historical evaluations could be made on aggregated data. Ad-hoc analyses were also hardly possible. Accordingly, the potential of the extensive available data was at best only rudimentarily unlocked.

This situation was mainly due to the fact that each department was working on its own systems with too little performance and its own, very limited data pool. Therefore, our most important step was to consolidate all data with maximum detail in a modern enterprise Data Warehouse (DWH) to network it and make it available company-wide.

The solution for our client

In the central enterprise DWH, we have combined the historical cash register data of the past three years. In total, this involves over 100 billion receipt lines or 30 TB of data. The enormous amounts of data as well as the complex requirements of a detailed receipt data analysis require a high-performance data model as well as modern, powerful technologies. In addition to our many years of experience, Microsoft products have provided us with the best services here, as usual.

The new solution offers our customer high data quality, great transparency of sources as well as very efficient data processing. For example, data for ad-hoc analyses can be retrieved within a few seconds. The data is processed intelligently – i.e. even different formats can be read out uniformly in one processing step. These processes are automated.

How data turns into new values

Our customer can now analyse every receipt down to the level of individual items. This benefits very different areas of the company, such as:

Controlling

  • Ad-hoc analyses with all relevant key figures and dimensions
  • Comparison of branches and regions as well as products and product groups
  • Data can be used as a reliable basis for important decisions

Marketing

  • Data on baseline sales per day, shop and article, as well as on the take-up effects of promotional merchandise
  • Model for advertising success control optimises marketing expenses
  • Integrated inventory management for supplementary evaluation of seasonal items and discount promotions
  • Customised offers and discounts for customers
  • Purchasing
  • Determination of the best price in relation to sales increases turnover and profits
  • Evaluation of autodisposition optimises shelf utilisation and capital commitment

Revision

  • Irregularities are automatically displayed or detected


turn your data into value.

At a glance

  • Central, digital platform brings together three years of historical POS data
  • For the first time, receipt data can be analysed down to item level
  • Various departments from controlling and marketing to purchasing and auditing benefit from the findings.
Jens Kröhnert
turn your data into value

Let’s get started!

Would you also like to use your POS data to comprehensively optimise your business and gain a clear advantage over your competitors?

Join #teamoraylispeople

Shape the world
of data with us

Customer success

Mobile providers: How to inspire your customers with tailor-made offers

At a glance

  • Digital “Interaction Advisor” supports staff in sales talks
  • System automatically delivers action guidelines and individual product suggestions
  • Tailor-made offers inspire customers and optimise contribution margins

The business situation of our client

Mobile phone providers are faced with a dichotomy: on the one hand, individual contracts must generate the highest possible contribution margin. On the other hand, it is important to inspire consumers with tailor-made offers and to retain them in the long term. The example of one of our clients shows how these seemingly contradictory requirements can be effectively combined with the targeted use of data. Using Microsoft technologies, we have built a system that automatically defines offers based on comprehensive customer and tariff information, from which both the company and its customers benefit equally.

The solution for our client

Our solution is a so-called Interaction Advisor in the contact mask of the company-wide CRM. It provides the hotline and shop agents in direct customer contact with all important information about the respective purchase history and the current contract value. At the same time, the salesperson receives a guide to action as well as a selection of individual product and solution proposals with exact contribution margin forecasts. The system makes use of hundreds of predefined tariff and option combinations. Likewise, possible negotiation margins as well as the agent’s reward for successful contract conclusions or extensions are taken into account.

How data turns into new values

The information provided enables the salesperson to advise the customer much better and to respond to his or her individual needs with tailor-made offers. The customer feels personally addressed and in good hands with the provider. Thus, the new system contributes to higher customer satisfaction and customer loyalty. At the same time, the solution makes an effective contribution to churn management. And finally, the company benefits from optimised contribution margins.


turn your data into value.

At a glance

  • Digital “Interaction Advisor” supports staff in sales talks
  • System automatically delivers action guidelines and individual product suggestions
  • Tailor-made offers inspire customers and optimise contribution margins
Jens Kröhnert
turn your data into value

Let’s get started!

Would you also like to inspire your customers with tailor-made offers from which you as a company derive the greatest possible benefit?

Join #teamoraylispeople

Shape the world
of data with us

Customer success

Predictive maintenance: machine builder inspires customers with AI-based forecasts

At a glance

  • Packaging equipment manufacturer enhances its products with data-based services
  • AI-supported forecasts reliably predict machine downtimes and defects
  • Efficiency gains range from warehousing to overall productivity

The business situation of our client

In global competition, efficient production processes are a decisive factor for success. Against this backdrop, digitalisation offers manufacturers of machines and production lines many opportunities to inspire their customers with data-based services from the field of Artificial Intelligence (AI). For example, we implemented prognosis scenarios for predictive maintenance for a globally operating machine manufacturer, which significantly increase the efficiency of the manufactured plants.

The objective of our client was to:

  • Prevent machine downtimes
  • To exclude machine damage
  • Minimise downtimes
  • Identify typical malfunctions
  • Optimise maintenance intervals
  • Improve productivity

The solution for our client

The starting point for our data-based forecasting services is historical as well as current machine data. On this basis, a prognosis model is set up and continuously improved:

  1. We continuously collect the sensor data of the machines
  2. We supplement current measured values with quality-assured master data
  3. We generate diagnostic data on machine problems
  4. We train a machine learning model on the basis of the diagnostic data.
  5. We continuously compare our optimisation algorithms with real-time data.

How data turns into new values

By using our AI-based prognosis model, the machine operators can specifically prevent possible malfunctions and defects. The availability of the machines in operation has improved significantly as a result. But our customer also benefits from the optimisations at its customers: Testing costs and costly recall campaigns are avoided, and warranty costs are significantly reduced. At the same time, customer satisfaction and loyalty have increased.

The improvements for all involved in concrete figures:

  • Machine defects and failures are detected 75% proactively
  • Downtimes have been reduced by 50 to 80%.
  • Maintenance costs have been reduced by 50 to 80%
  • Warranty costs have been reduced by over 50%
  • Inventory costs reduced by 20 to 30%
  • Overtime costs reduced by 20 to 50%.
  • Overall productivity increased by 20 to 30%.


turn your data into value.

At a glance

  • Packaging equipment manufacturer enhances its products with data-based services
  • AI-supported forecasts reliably predict machine downtimes and defects
  • Efficiency gains range from warehousing to overall productivity
Jens Kröhnert
turn your data into value

Let’s get started!

Do you also want to use your data to sustainably increase the efficiency of your products and to bind your customers with data-based services?

Join #teamoraylispeople

Shape the world
of data with us

Customer success

Digital transformation in heating technology: How to predict malfunctions and reduce consumption costs

At a glance

  • Cloud solution enables continuous monitoring of heating data
  • Forecast scenarios ensure more reliable operation and fewer failures
  • Intelligent heating control reduces costs for the consumer

The business situation of our client

An internationally leading manufacturer of heating systems demonstrates what is possible when data is used consistently. As direct customers of the manufacturer, heating engineers have always been able to act only reactively. System defects could only be detected when they occurred. And the necessary spare parts were usually not readily available, which meant a lot of work for the fitter and cold nights for the heating user.

Together with ORAYLIS, those responsible now wanted to tackle the digital transformation of the company and create new values on different levels through continuous monitoring of the extensive heating data. On the one hand, the objective was to enable the heating engineer to take anticipatory measures and optimise maintenance intervals. On the other hand, it was necessary to improve the settings of the heating system and to reduce consumption costs.

The solution for our client

The core of our solution is a flexibly scalable platform in the Microsoft Azure Cloud. A long-term hardware solution in the company’s own data centre would hardly have been calculable due to the high data volume. On the cloud platform, the continuous stream of operating, configuration and status data of the heating systems is collected and compared with existing system data. The findings are first displayed in a real-time dashboard so that the manufacturer can immediately detect irregularities and proactively intervene. At the same time, typical consumption patterns are identified, such as for the use of hot water or the heating system as such. On this basis, activity and rest phases of the systems can be intelligently controlled. Last but not least, we train forecast models with the current and historical data. These not only make increasingly reliable statements about the expected consumption. Likewise, forecasts on malfunctions and individual wear parts, including recommendations for action, are automatically delivered to the service technician’s mobile phone.

How data turns into value

Everyone involved benefits from the many possibilities opened up by our cloud solution:

Consumers

  • The data-based, automated control of the systems saves up to 20 percent in costs.
  • Continuous monitoring of the heating data ensures reliable system operation

Installer

  • Positioning as a modern service provider that ensures smooth operation
  • Massive savings in time and effort through intelligent supply chains

Manufacturer

  • Positioning as a technological innovation driver and industry pioneer in the heating business
  • Installers and consumers increasingly opt for the manufacturer’s products and remain loyal to them


turn your data into value.

At a glance

  • Cloud solution enables continuous monitoring of heating data
  • Forecast scenarios ensure more reliable operation and fewer failures
  • Intelligent heating control reduces costs for the consumer
Jens Kröhnert
turn your data into value

Let’s get started!

Do you also want to seize the opportunities of digitalisation and stand out from your competitors with data-driven services?

Join #teamoraylispeople

Shape the world
of data with us

Customer success

Retail: How data can optimise business with perishable goods

At a glance

  • Web app for the ultra-fresh business enables precise planning of order and delivery quantities
  • Uniform planning and analysis interface accelerates processes
  • Sales potential is better utilised and write-off rates are reduced

The business situation of our client

The right use of data can improve processes at any point in your business and lead to significant savings in time and money. Example retail: For a European market leader, we created a solution that optimised the processes around the business with perishable goods – such as fruit, vegetables and cut flowers. Because: too large order and delivery quantities generate high losses, as the goods expire. If, on the other hand, the shelves in the shops are empty, customers migrate to the competition.

Originally, the company used various applications for its different planning and analysis activities. This not only hindered internal processes. Rather, the quality of the findings also suffered because the underlying data was neither complete nor consistent. We have now united all process steps under one user-friendly interface and at the same time ensured a reliable database.

The solution for our client

We developed our integrated planning and analysis interface with ASP.NET and made it available as a web application via the browser. The app uses reporting services to access a Data Warehouse that provides historical data on sales and promotions by region and time as well as in great detail. In addition, we provide continuously updated supplier evaluations, which are carried out throughout the group at warehouse receipt by means of coordinated KPIs.

The combination of Reporting Services and ASP.NET enables data-supported planning with a high degree of user-friendliness. In addition, export options are available in a wide variety of formats, through which analysis results can be seamlessly transferred to further systems such as SAP.

How data turns into new values

The retail group now uses its data effectively for the entire organisation of its ultra-fresh business. In the process, values are created at different levels:

Employees

  • All analyses from quantity to promotion to seasonal planning are covered
  • Fast and efficient work via a fully integrated web interface
  • Suggestions from the system provide well-founded decision support
  • Better supplier selection through quality analyses based on KPIs and thresholds
  • Completed planning can be aggregated and sent directly to downstream systems in report form

Company

  • Cost savings through accelerated processes and lower write-off rates
  • Improved customer satisfaction and loyalty due to better availability of goods
  • Increased turnover due to better use of sales opportunities

Consumers and society

  • Goods are available to consumers when they need them
  • Less food goes straight to waste


turn your data into value.

At a glance

  • Web app for the ultra-fresh business enables precise planning of order and delivery quantities
  • Uniform planning and analysis interface accelerates processes
  • Sales potential is better utilised and write-off rates are reduced
Jens Kröhnert
turn your data into value

Let’s get started!

Would you also like to use your data to optimise the processes around your business?

Join #teamoraylispeople

Shape the world
of data with us